Returns

What is our return Policy?

If you are not satisfied with the quality of the product you receive, you have 3 business days from the date of receipt to email and call us to request a return. All the notes below apply to any return request.

Please read: We have a lot of information on our site as reference information and on the product pages that describes portable hardness technology for both Leeb and UCI Ultrasonic types. If you are unfamiliar with this technology call us at 206-340-5995. We will advise you on the best product for your needs. This includes directing you to other products that we don't sell if your application does not suit the devices we represent. We also have "try it" options. See below.

Notes:

Please call us at 206-340-5995. You must do this as we will automatically send back at your expense, returns that do not have an RMA number.

We will issue an RMA number when you call.

Return product to address listed below. Be sure to enclose a note with the RMA number the name and address used to place the order clearly printed on it. The RMA number must be clearly written on the outside of the package.

Indicate if you would like to exchange your item for another, or if you'd like a refund.

Once you have received your RMA number, return to:
CIMETRIX Ltd
1021 SW Klickitat Way, Suite 102
Seattle, WA 98134

Email sales@leebhardnesstesters.com

"Try it": If you want to try the technology out on your applications, you can rent a unit, 2 day minimum, non refundable. Use days include day of delivery to day product is reshipped back to us. Rebound type $100 per day. Ultrasonic type $150 per day. Note: We ship a new product so if it is returned it must be in as new condition. In other words it can't be scratched or dinged up in anyway. This is not a rental in the traditional sense where the item can be used in production.